What is On-site IT Support?

What is On-site IT Support?

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Okay, so, what is on-site IT support? Basically, its like having a tech superhero (but probably less spandex) show up in person to fix your computer problems. Think of it as the opposite of calling some random person on the phone whos probably reading from a script and telling you to "turn it off and on again" (which, lets be honest, sometimes works, but still!).


On-site support means someone, a real human being, actually comes to your office, your home, wherever you are, to troubleshoot your tech issues. It could be anything, really. managed service new york Maybe your printer is possessed by a demon and refuses to print (weve all been there, right?). managed services new york city Or maybe your network is slower than a snail riding a tortoise. managed it security services provider Perhaps you just accidentally deleted that really important file and are about to have a full-blown panic attack (dont worry, they can probably recover it).


The good thing is, its way more personalized.

What is On-site IT Support? - managed it security services provider

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Instead of trying to describe the weird clicking noise your hard drive is making over the phone (good luck with that!), the IT guy can just... hear it.

What is On-site IT Support? - managed it security services provider

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They can see the blinking lights, the error messages, the general state of tech-induced chaos. check They can also, (and this is important) actually touch the equipment. Try explaining to someone remotely that your keyboard is covered in coffee. Just try.


Of course, its not always sunshine and rainbows. On-site support can be a bit more expensive, (because youre paying for someones time and travel) and you have to schedule an appointment. You cant just snap your fingers and have them magically appear (though wouldnt that be nice?).

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But, for certain problems, especially the complicated ones or the ones where youre about to throw your computer out the window, having someone there in person is totally worth it. Plus, they can often offer training and prevent future disasters (like, you know, spilling coffee on your keyboard in the first place). managed it security services provider So yeah, thats on-site IT support in a nutshell. A real person, fixing real problems, in the real world, (probably drinking coffee, too.)



What is On-site IT Support? - managed services new york city

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