What is the difference between MSP and IT support?

What is the difference between MSP and IT support?

What is the difference between MSP and IT support?

Okay, so youre wondering about the whole MSP versus IT support thing, right? It can be a bit confusing, I get it. managed service new york check (Especially with all the tech jargon flying around!). Think of it this way: IT support is like calling a plumber when your sinks overflowing. You got a problem, you call em up, they (hopefully) fix it. Its reactive. Something breaks, you react.


Now, an MSP, or Managed Service Provider, is more like having a plumbing service on retainer. They dont just show up when theres a flood.

What is the difference between MSP and IT support? - managed service new york

Theyre supposed to be proactively checking your pipes, making sure the pressure is right, and generally preventing floods from happening in the first place. Theyre monitering things, doing updates, and generally trying to keep your IT infrastructure running smooth as butter.


So, basically, IT support is usually break-fix, right? You call when something is broke. An MSP offers a broader range of services, (like security, cloud management, and help desk support), often on a monthly subscription basis. check Theyre responsible for the overall health and performance of your IT systems. Its a more strategic, long-term relationship, see?


Plus, often times IT support is just one person, or a real small company.

What is the difference between MSP and IT support? - check

(And there not always the best). MSPs are often larger and have more specialized expertise. managed it security services provider But it can depend on what company you use.


Of course, theres overlap. Some IT support companies might offer some managed services, and some MSPs might handle purely break-fix stuff on occasion.

What is the difference between MSP and IT support? - managed service new york

But the core difference lies in the proactive, preventative nature of MSP services versus the reactive, incident-based approach of typical IT support! Make sense?!

What is included in managed services?