What is break-fix IT support?

What is break-fix IT support?

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What is break-fix IT support? Imagine your computer suddenly refuses to boot up. Or your printer starts printing gibberish instead of documents.

What is break-fix IT support? - managed service new york

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Or your entire network grinds to a halt.

What is break-fix IT support? - managed service new york

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That feeling of frustration, the sudden scramble to figure out what's wrong – that's exactly where break-fix IT support comes in.


Break-fix, simply put, is exactly what it sounds like (a straightforward name, right?).

What is break-fix IT support?

What is break-fix IT support? - managed services new york city

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Its a type of IT support where you only pay for help when something breaks and needs fixing.

What is break-fix IT support? - managed services new york city

    Think of it like calling a plumber when your sink starts leaking. You dont pay them a monthly fee just in case something goes wrong; you call them when theres an actual problem.


    Instead of a proactive, ongoing approach to IT management (like managed services), break-fix is reactive.

    What is break-fix IT support? - managed it security services provider

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    You wait for something to break (the "break" part) and then you call someone to fix it (the "fix" part). You pay them an hourly rate or a flat fee for the specific repair.




    What is break-fix IT support? - managed services new york city

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    This model can seem appealing because you only pay for what you use. If your systems are generally stable and you dont anticipate many problems, it might seem like a cost-effective solution. However, it's important to consider the potential downsides.


    For example, because break-fix is reactive, theres often a delay between the problem occurring and the problem being resolved. This downtime can cost your business money (imagine your website being down for hours!). Also, because break-fix technicians are only called in when something is already broken, they might not have a deep understanding of your overall IT infrastructure (theyre just putting out fires, not preventing them).


    Furthermore, relying on break-fix can lead to a “band-aid” approach to IT. Instead of addressing the underlying causes of problems, technicians might simply fix the immediate issue (like taping over a hole instead of replacing the pipe). This can lead to recurring problems and ultimately, higher costs in the long run.


    In essence, break-fix IT support is a reactive, on-demand service that addresses IT issues as they arise. It can be a suitable option for very small businesses with simple IT needs and a tolerance for potential downtime.

    What is break-fix IT support? - check

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    However, for most businesses, a more proactive and comprehensive IT management strategy (like managed services, which focuses on preventing problems before they happen) is generally a more reliable and cost-effective long-term solution.

    What is break-fix IT support?

    What is break-fix IT support? - managed services new york city

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      Think of it as the difference between calling a doctor only when youre sick versus having regular check-ups to stay healthy.



      What is break-fix IT support? - managed service new york

        What is proactive IT support?