How to Measure the ROI of Your IT Support Services
Defining Key Performance Indicators (KPIs) for IT Support
Tracking Costs Associated with IT Support Services
Calculating the Direct Financial Benefits of Efficient IT Support
Quantifying Indirect Benefits: Productivity and Reduced Downtime
Implementing Data Collection and Reporting Mechanisms
Analyzing Data and Calculating ROI: Formulas and Examples
Communicating ROI to Stakeholders and Demonstrating Value
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