What is level 1 tech support?

managed services new york city

What is level 1 tech support?

Okay, so what is level 1 tech support, you ask? Well, imagine this: your computer suddenly decides it hates you and refuses to turn on.

What is level 1 tech support? - managed it security services provider

  1. managed services new york city
  2. managed service new york
  3. managed it security services provider
  4. managed service new york
  5. managed it security services provider
  6. managed service new york
  7. managed it security services provider
  8. managed service new york
  9. managed it security services provider
  10. managed service new york
  11. managed it security services provider
Or, maybe your printer is acting like its auditioning for a mime show (all silent, no output). Who do you call first?

What is level 1 tech support? - managed services new york city

  1. check
  2. managed services new york city
  3. managed it security services provider
  4. check
  5. managed services new york city
  6. managed it security services provider
  7. check
  8. managed services new york city
Thats right, probably level 1 tech support!


Think of them as the front line, the first responders of the tech world. Their job, and its a pretty important one, is to handle the most common and, hopefully, simplest issues. check Theyre the gatekeepers, if you will. Theyll ask you things like "Is it plugged in?" (Seriously, youd be surprised how often thats the problem!), "Have you tried turning it off and on again?" managed service new york (The classic!), or "What operating system are you using?" Theyre basically following a script, (usually a pretty long one), of troubleshooting steps designed to fix the problem quickly.


Level 1 support folks are often trained to resolve issues like password resets, (weve all forgotten a password, right?), basic software installation problems, network connectivity hiccups, and other common user errors.


Now, if they cant fix your problem, (and sometimes they just cant!), thats when your ticket gets escalated to level 2. managed it security services provider Theyre the tech big guns, the more specialized folks. So, level 1 isnt the end of the world, its just the beginning of your tech support journey! They are the first line of defense against technology going rogue, and honestly, we should all appreciate them a little more. managed it security services provider They save us from a lot of minor inconveniences, even if they do ask us if our computer is plugged in! It just might be unplugged!

managed services new york city