How to Evaluate an NYC MSP's Service Level Agreement (SLA)

managed services new york city

How to Evaluate an NYC MSP's Service Level Agreement (SLA)

Okay, so youre thinking bout hiring an NYC Managed Service Provider (MSP), huh? How to Negotiate a Managed Services Agreement in NYC . Smart move! check But, like, before you sign on the dotted line, ya gotta, gotta, gotta understand their Service Level Agreement (SLA). Its basically the promise theyre making to keep your tech running smoothly. managed service new york check managed services new york city It aint just some legal jargon; its your protection, ya know?


First off, dont just skim it. Read the whole darn thing carefully. I mean, really, really carefully. What all is, like, actually covered? managed services new york city Are we talkin just servers? check Workstations too? What about cybersecurity? managed it security services provider managed services new york city If it aint in writing, it aint happening, got it?


Then, dig into the metrics. managed service new york Whats their uptime guarantee? 99%? 99.9%? Sounds similar, but that little extra .9 makes a huge difference in how much downtime you might experience. And whats their response time to issues? Do they have different levels of priority, like, "urgent" versus "meh"? managed it security services provider If your whole system goes down, you want em jumping, not taking a leisurely stroll!


Penalties! What happens if they dont meet their promises? Do you get money back? A discount on future services? managed it security services provider Make sure theres some kind of consequence for failure, otherwise, whats the point of the SLA, eh? You dont want some toothless contract that does nothing.


Be sure you understand what is not covered. managed services new york city Are there exclusions for things like natural disasters or third-party software problems? managed services new york city Its good to know the limitations upfront, so there arent any surprises later on!


Finally, dont be afraid to negotiate! These SLAs aint set in stone. If you dont like something, speak up! Maybe they can tweak it to better fit your needs. managed service new york check Its your business, your money, and your peace of mind on the line. So, yeah, take that SLA and make sure its working for you! It is important to not let them take advantage of you!

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